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Corporate Social Responsibility

Since its origin in 1962, Osmond Group Limited has been active in a variety of industries. Independent businesses that are over 50 years old are quite rare in the 21st century and our continued progress is a testament to our own sustainability.

Our team lives and breathes our values and the evidence is in our daily behaviour and performance.


To engage with our employees to promote a healthy and safe workplace:

We have always valued the people and relationships that have carried us this far and enabled us to plan for the future. As Investors in PeopleGold, we are committed to the growth and development of our own personnel.

Initiatives include:

  • Online training modules implemented for employee health and safety awareness promotion
  • Signage Live information monitors installed
  • Netamo Smart indoor air quality monitors installed


    To work with key suppliers to establish that they have suitable processes in place to comply with our business ethics and expectations. To ensure that high levels of services and products are provided to customers and that our position in the marketplace is used to raise awareness of CSR.

    Openness and transparency are at the core of our business. We understand the importance of delivering value for money services, the evolving needs of an organisation and the significance of having a people centred approach. We value long-term relationships and repeat business is a key element of the way we trade.

    Initiatives include:

    • Trust Pilot introduced for customer feedback
    • Regular free webinars
    • Wide range of online free resources
    • New products 'Wow' factored before adding to portfolio


    To work with charitable organisations and other stakeholders which share our values, as well as our commitment to improving health and wellbeing:

    We work with organisations, both locally and nationally, on business education, development and environmental projects. Nationally and internationally, we participate in numerous conferences and workshops, providing education and continuing professional development and support. We also support and promote initiatives addressing children's health and wellbeing, especially in the context of technology use.

    Initiatives include:

    • Employees encouraged to sign up for organ donation
    • Providing a 13 month industrial placement opportunity for a student from Bournemouth University
    • Sponsorship of local and national events that promote health and wellbeing


      To reduce Osmond's carbon footprint

      The company is committed to our long term policy to reduce our impact on the environment. We are continuously looking at ways to reduce our carbon footprint and maintain an Environmental Management System in accordance with the requirements of ISO 14001.

      Initiatives include:

      • Over 200kg of Carbon Dioxide saved monthly through 313.5m² of Solar Panels
      • Webinars used to reduce travel and associated costs of face to face meetings
      • Purchase of company vehicle with Hybrid engine and charging points installed at the premises
      • Provide a bird box for the local birds to nest

      April 2021


        Anti-Corruption & Bribery Policy

        Policy statement:

        It is our policy to conduct all of our business in an honest and ethical manner. We take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate and implementing and enforcing effective systems to counter bribery.

        We will uphold all laws relevant to countering bribery and corruption in all the jurisdictions in which we operate. However, we remain bound by the laws of the UK, including the Bribery Act 2010, in respect of our conduct both at home and abroad.

        The purpose of this policy is to:

        • set out our responsibilities, and of those working for us, in observing and upholding our position on bribery and corruption; and
        • provide information and guidance to those working for us on how to recognise and deal with bribery and corruption issues.

        Bribery and corruption are punishable for individuals by up to ten years' imprisonment and if we are found to have taken part in corruption we could face an unlimited fine, be excluded from tendering for public contracts and face damage to our reputation. We therefore take our legal responsibilities very seriously.

        In this policy, third partymeans any individual or organisation you come into contact with during the course of your work for us, and includes actual and potential clients, customers, suppliers, distributors, business contacts, agents, advisers, and government and public bodies, including their advisors, representatives and officials, politicians and political parties. 

        Who is covered by the policy? 

        This policy applies to all individuals working at all levels and grades, including senior managers, officers, directors, employees (whether permanent, fixed-term or temporary), consultants, contractors, trainees, seconded staff, home workers, casual workers and agency staff, volunteers, interns, agents, sponsors, or any other person associated with us, or any of our subsidiaries or their employees, wherever located (collectively referred to as workersin this policy).

        What is bribery?

        A bribe is an inducement or reward offered, promised or provided in order to gain any commercial, contractual, regulatory or personal advantage.


        • Offering a bribe:
          You offer a potential client tickets to a major sporting event, but only if they agree to do business with us.
          This would be an offence as you are making the offer to gain a commercial and contractual We may also be found to have committed an offence because the offer has been made to obtain business for us. It may also be an offence for the potential client to accept your offer.
        • Receiving a bribe:
          A supplier gives your nephew a job, but makes it clear that in return they expect you to use your influence in our organisation to ensure we continue to do business with them. It is an offence for a supplier to make such an offer. It would be an offence for you to accept the offer as you would be doing so to gain a personal advantage.
        • Bribing a foreign official:
          You arrange for the business to pay an additional payment to a foreign official to speed up an administrative process, such as clearing our goods through customs. The offence of bribing a foreign public official has been committed as soon as the offer is This is because it is made to gain a business advantage for us. We may also be found to have committed an offence.

          Gifts and hospitality:

          This policy does not prohibit normal and appropriate hospitality (given and received) to or from third parties.

          The giving or receipt of gifts is not prohibited, if the following requirements are met:

          • it is not made with the intention of influencing a third party to obtain or retain business or a business advantage, or to reward the provision or retention of business or a business advantage, or in explicit or implicit exchange for favours or benefits;
          • it complies with local law;
          • it is given in our name, not in your name;
          • it does not include cash or a cash equivalent (such as gift certificates or vouchers);
          • it is appropriate in the circumstances. For example, in the UK it is customary for small gifts to be given at Christmas time;
          • taking into account the reason for the gift, it is of an appropriate type and value and given at an appropriate time;
          • it is given openly, not secretly; and
          • gifts should not be offered to, or accepted from, government officials or representatives, or politicians or political parties, without the prior approval of your manager.

          We appreciate that the practice of giving business gifts varies between countries and regions and what may be normal and acceptable in one region may not be in another. The test to be applied is whether in all the circumstances the gift or hospitality is reasonable and justifiable. The intention behind the gift should always be considered.

          What is not acceptable? 

          It is not acceptable for you (or someone on your behalf) to:

          • give, promise to give, or offer, a payment, gift or hospitality with the expectation or hope that a business advantage will be received, or to reward a business advantage already given;
          • give, promise to give, or offer, a payment, gift or hospitality to a
            government official, agent or representative to "facilitate" or expedite a
            routine procedure;
          • Accept payment from a third party that you know or suspect is offered with the expectation that it will obtain a business advantage for them;
          • accept a gift or hospitality from a third party if you know or suspect that it is offered or provided with an expectation that a business advantage will be provided by us in return;
          • threaten or retaliate against another worker who has refused to commit a bribery offence or who has raised concerns under this policy; or
          • engage in any activity that might lead to a breach of this policy.

            Facilitation payment and kickbacks: 

            We do not make, and will not accept, facilitation payments or "kickbacks" of any kind. Facilitation payments are typically small, unofficial payments made to secure or expedite a routine government action by a government official. They are not commonly paid in the UK, but are common in some other jurisdictions.

            If you are asked to make a payment on our behalf, you should always be mindful of what the payment is for and whether the amount requested is proportionate to the goods or services provided. You should always ask for a receipt which details the reason for the payment. If you have any suspicions, concerns or queries regarding a payment, you should raise these with your manager.

            Kickbacks are typically payments made in return for a business favour or advantage. All workers must avoid any activity that might lead to, or suggest, that a facilitation payment or kickback will be made or accepted by us.


            We do not make contributions to political parties. We only make charitable donations that are legal and ethical under local laws and practices. No donation must be offered or made without the prior approval of your manager.

            Your responsibilities:

            You must ensure that you read, understand and comply with this policy.

            The prevention, detection and reporting of bribery and other forms of corruption are the responsibility of all those working for us or under our control. All workers are required to avoid any activity that might lead to, or suggest, a breach of this policy.

            You must notify your manager as soon as possible if you believe or suspect that a conflict with this policy has occurred, or may occur in the future. For example, if a client or potential client offers you something to gain a business advantage with us, or indicates to you that a gift or payment is required to secure their business. Further "red flags" that may indicate bribery or corruption are set out in the Schedule.

            Any employee who breaches this policy will face disciplinary action, which could result in dismissal for gross misconduct. We reserve our right to terminate our contractual relationship with other workers if they breach this policy.


            We must keep financial records in place which will evidence the business reason for making payments to third parties.

            You must declare and keep a written record of all hospitality or gifts accepted or offered, which will be subject to managerial review.

            You must ensure all expenses claims relating to hospitality, gifts or expenses incurred to third parties are submitted in accordance with our expenses policy and specifically record the reason for the expenditure.

            All accounts, invoices, memoranda and other documents and records relating to dealings with third parties, such as clients, suppliers and business contacts, should be prepared and maintained with strict accuracy and completeness. No accounts must be kept "off-book" to facilitate or conceal improper payments.

            How to raise a concern:

            You are encouraged to raise concerns about any issue or suspicion of malpractice at the earliest possible stage. If you are unsure whether a particular act constitutes bribery or corruption, or if you have any other queries, these should be raised with your line manager.

            What to do if you are a victim of bribery or corruption:

            It is important that you tell your manager as soon as possible if you are offered a bribe by a third party, are asked to make one, suspect that this may happen in the future, or believe that you are a victim of another form of unlawful activity.


            Workers who refuse to accept or offer a bribe, or those who raise concerns or report another's wrongdoing, are sometimes worried about possible repercussions. We aim to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken.

            We are committed to ensuring no one suffers any detrimental treatment as a result of refusing to take part in bribery or corruption, or because of reporting in good faith their suspicion that an actual or potential bribery or other corruption offence has taken place, or may take place in the future. Detrimental treatment includes dismissal, disciplinary action, threats or other unfavourable treatment connected with raising a concern. If you believe that you have suffered any such treatment, you should inform your manager immediately. If the matter is not remedied, and you are an employee, you should raise it formally using our Grievance Procedure.

            Training and communication:

            Training on this policy forms part of the induction process for all new workers. All existing workers will receive regular, relevant training on how to implement and adhere to this policy.

            Our zero-tolerance approach to bribery and corruption must be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and as appropriate thereafter.

            Who is responsible for the policy?

            The board of directors has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it.

            The Manager Director has primary and day-to-day responsibility for implementing this policy and for monitoring its use and effectiveness and dealing with any queries about its interpretation. Management at all levels are responsible for ensuring those reporting to them are made aware of and understand this policy and are given adequate and regular training on it.

            Monitoring and review:

            The Manager Director will monitor the effectiveness and review the implementation of this policy, regularly considering its suitability, adequacy and effectiveness. Any improvements identified will be made as soon as possible.

            All workers are responsible for the success of this policy and should ensure they use it to disclose any suspected danger or wrongdoing.

            Workers are invited to comment on this policy and suggest ways in which it might be improved. Comments, suggestions and queries should be addressed to the Managing Director.

            This policy does not form part of any employee's contract of employment and it may be amended at any time.

            Schedule Potential risk scenarios: “red flags”

            The following is a list of possible red flags that may arise during the course of you working for us and which may raise concerns under various anti-bribery and anticorruption laws. The list is not intended to be exhaustive and is for illustrative purposes only.

            If you encounter any of these red flags whilst working for us, you must report them promptly to your manager:

            • you become aware that a third party engages in, or has been accused of engaging in, improper business practices;
            • you learn that a third party has a reputation for paying bribes, or requiring that bribes are paid to them, or has reputation for having a “special relationship” with foreign government officials;
            • a third party insists on receiving a commission or fee payment before committing to sign up to a contract with us, or carrying out a government function or process for us;
            • a third party requests payment in cash and/or refuses to sign a formal commission or fee agreement, or to provide an invoice or receipt for a payment made;
            • a third party requests that payment is made to a country or geographic location different from where the third party resides or conducts business;
            • a third party requests an unexpected additional fee or commission to “facilitate” a service;
            • a third party demands lavish entertainment or gifts before commencing or continuing contractual negotiations or provision of services;
            • a third party requests that a payment is made to “overlook” potential legal violations;
            • a third party requests that you provide employment or some other advantage to a friend or relative;
            • you receive an invoice from a third party that appears to be on-standard or customised;
            • a third party insists on the use of side letters or refuses to put terms agreed in writing;
            • you notice that we have been invoiced for a commission or fee payment that appears large given the service stated to have been provided;
            • a third party requests or requires the use of an agent, intermediary, consultant, distributor or supplier that is not typically used by or known to us;
            • you are offered an unusually generous gift or offered lavish hospitality by a third party;
            • a manager within a client/customer organisation suggests that business with that organisation will increase if you supply products for him/her to use at home;
            • a manager within a client/customer organisation specifically requests or suggests that you provide hospitality (e.g. invitations to horse racing or a Grand Prix or golf event) at a time when he/she is reviewing a Service Level Agreement or Contract renewal; or
            • an assessor specifically requests free sample products for the personal use of themselves or a member of their family in order for them to specify our products when completing assessments.

            April 2021