We offer a wide variety. You can start by looking at our range of Assessment Services. Some of them can be purchased online. For personal advice, call the Customer Service team on 0345 345 0898 or email us info@ergonomics.co.uk.

A Workplace Needs Assessment is a personalised conversation with an expert to explore your strengths and challenges at work. It results in a bespoke list of recommendations, ranging from assistive technology to reasonable adjustments, tailored to help you thrive. You don’t need a formal neurodiversity diagnosis to access this support; it’s all about meeting your individual needs. You can find out more and book one here.

Once an order/payment has been received, intial contact will be made within 24 hours. Assessments are booked within 14 days, subject to mutual availability. For more complex needs, it may take a little longer than this. We will ensure you are kept fully informed thoughout the process.

Chairs are available with various seat and backrest sizes. To help you decide on a suitable chair, please complete our online measurement form. Once the information has been received, the Customer Service team will return a quotation for suitable chairs.

Simply email your requirements to info@ergonomics.co.uk and a formal quotation will be returned to you. We are committed to turning around standard product quotations within 2 hours during business hours. If you need non-standard products or need help specifying your requirements, a telephone call to the Customer Service team (0345 345 0898) will probably be quicker.

Carriage is included for accessory orders above the minimum order value of £62.50 plus VAT (£75.00). Accessory orders below this value attract a carriage cost of £7.95 plus VAT (£9.54). For larger items such as chairs, desks, adaptors, etc. carriage differs and is added to the order on a per item basis. It is clearly specified at checkout.

We take pride in ensuring our customers get the best possible value and benefit from our products. When setting up a chair (or sit-stand equipment), it is not just a case of knowing what the buttons and levers are for. It is important to understand the correct postures to adopt, why they are important and how to achieve them. All our installation personnel have completed at least 5 days of specific ergonomics training (as well as many other courses), including an Advanced DSE Assessor Course. This ensures they are familiar with the processes involved in assessing individuals at their workstations and, therefore, understand why specific products have been recommended and how individuals can benefit from their use. Further details are available here.

When you place an order online and pay by credit, debit or charge card, the order process makes a number of standard security checks to ensure that the purchase transaction will be honoured.  Funds are then debited from your card.

For accessories held in stock, orders are generally processed for despatch on the same day. Delivery can be expected within 2-3 working days. Should the accessory on your order not be in stock, you will be notified via the website. Chairs and desks ordered with Installation, Set-up and Training for the user will have an approximate lead time of 3-6 weeks.

Carriage charges stated online apply to mainland UK addresses only. Other locations, including Highlands and Islands, attract additional carriage costs. Please contact the Customer Service team (0345 345 0898 or info@ergonomics.co.uk) for carriage costs to these locations.

We can provide products on “Sale or Return”.  This means you can make a purchase with the right to return the goods within 30 days if they are not suitable.  Details are available here. Our Customer Service team is always happy to give you guidance in making a purchasing choice, so it is always a good idea to contact us if you have any questions (0345 345 0898 or info@ergonomics.co.uk).

We charge VAT on all goods shipped to UK addresses at the standard rate of 20%. This is a legal obligation. If you are buying goods to reduce the impact of disabilities, you may find that some goods you are buying elsewhere (specifically designed to address the needs of disabled people) may be VAT-exempt. However, because all of our products are also suitable for use by people without disability, the exemption does not apply to our range and we must charge VAT. We have checked this thoroughly with our local HMRC office and H.M. Revenue and Customs published guidance.
The only exception to this ‘Vat always’ rule is if you are buying as a research establishment or project holding a VAT-exemption certificate. If so, please provide us with a copy of this certificate (ideally by email to sales@ergonomics.co.uk ) and we should be able to deduct the VAT from your order before processing it.

All products carry at least a 12 month Return to Base warranty. Some have as much as 10 years. For information about specific products, please contact our Customer Service team on 0345 345 0898 or email us (info@ergonomics.co.uk).

You are only obliged to give us the information that is essential for us to process your order. Any information you provide will be retained only as long as we need it (usually for the duration of your product warranty). Our data management and storage facilities comply with GDPR (the General Data Protection Regulation). Refer to our Privacy Policy for further information.