A series of stimulating sessions that address topical workplace issues

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Moat Housing Association

Client: MOAT Housing Association, Dartford, Kent

Project: Replacement of 400 operator chairs across 5 separate sites in South East England with simultaneous removal and ethical disposal of existing chairs

Timelines: 6 weeks including all project stages from concept to fulfilment 2 days for delivery, installation, training and removal of existing chairs across all sites.

Overview

The project necessitated replacement of 400 operator chairs with a single type chair, suitable for the task and for the majority of users. Two out of six chairs matching the selection criteria were shortlisted and trialled on site by potential users for comfort, ease of adjustability and usability of chair features. Chair selection criteria included:-

  • Single type chair, suitable for the task and for use by the majority of employees
  • Aesthetics
  • Enhanced features and benefits
  • Usability and adjustability
  • Budget

The small proportion of users for whom the chair proved dimensionally unsuitable were provided with chairs addressing their specific needs as identified in individual assessments.

A two-day timeframe saw the delivery of 400 chairs across all five sites, including user set up and training with minimal disruption to general office proceedings. Existing chairs were removed simultaneously and disposed of ethically. Following delivery, installation and training, site visits were carried out across all five locations during the following week to complete any user training and absorb outstanding matters.

The project was delivered across all sites to full satisfaction, with minimal disruption to office proceedings, within budget, timelines and according to brief.

Organix case study

Ergonomics Live: How a Floor Walk Delivered Immediate Impact

The Challenge

A technical team operates in a highly controlled indoor environment, undertaking a combination of intensive screen work and physical tasks involving delicate materials.

Despite having adjustable desks, ergonomic seating, regular DSE assessments and manual handling training, management wanted an independent review to ensure that workstation setups and working habits had not drifted over time.

Our Approach

Osmond Ergonomics & Wellbeing delivered a half-day Ergonomics in Practice Floor Walk, combining:

  • A practical workshop on posture, fatigue and workstation setup
  • One-to-one workstation reviews carried out in the live working environment

Advice was tailored to the team’s specialist equipment, space limitations and physical demands.

The Impact

Out of 14 staff, approximately 50% of workstations were adjusted on the day.

These small but critical changes, including chair height, screen position, and input device placement, immediately reduced strain and improved comfort. The session also refreshed awareness of good working habits, helping prevent the slow return of poor posture that leads to musculoskeletal issues.

Client Feedback

“The session was perfectly pitched for the team. The preparation beforehand made it highly relevant, which is why the team were so engaged.”

Why This Matters

Even in well-managed workplaces, ergonomic drift is common. A simple floor walk delivers quick, measurable improvements that protect wellbeing, reduce injury risk, and boost productivity.

As many services move towards virtual delivery for speed and convenience, this case also highlights the enduring value of being physically present in the working environment. Observing people at work and providing live, individualised feedback allows for nuanced, practical adjustments that simply cannot be replicated remotely.

That’s what makes our floor walking service so valuable and impactful for both individuals and organisations.