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Podcast Episode 18 – Workplace Strategy Unveiled: Navigating Post-Pandemic Complexities with Ian Baker

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Join host Guy Osmond as he delves into the intricacies of workplace strategy with Ian Baker, founder and director of Humans and Places, a workplace strategy consultancy. In this engaging episode, Ian shares his extensive experience in property management and workplace strategy, highlighting the disconnect between business goals and workplace design that became evident after the pandemic. The conversation explores whether organisations have truly grasped the need for workplace strategy, the complexities of hybrid working, the impacts of AI, and the challenges faced by different generational cohorts in the modern workplace. Featuring insights into how businesses can better align their strategies with workplace practices, this podcast is a must-listen for those interested in the evolving dynamics of work environments.

Ian Baker is the Founder and Director of Humans and Places, a consultancy specialising in workplace strategy.

With over 25 years of experience in the built environment and a background in property consulting and project management, Ian has been actively involved in the workplace and facilities management sector since 2015. As Head of Workplace for a major outsourced FM provider, he led consultancy projects across a broad range of public and private sector organisations.

Driven by curiosity and a passion for strategy, Ian helps organisations align their business goals with tailored workplace strategies, enhancing performance, boosting productivity, and delivering cost efficiencies.

In 2023, Ian was recognised as one of the Top 50 Workplace Leaders by The Workplace Event for his contribution to the field.

He currently serves as Chair of the IWFM Workspace Special Interest Group (SIG) and sits on the drafting panel for BS 8703, a forthcoming British Standard in Workplace Strategy.

“How we work is always evolving, yet one thing remains constant: where we work shapes our ability to focus, to collaborate, and to connect. Places influence our capacity to forge social bonds, share knowledge, and lead fulfilled, balanced lives.”

Ergonomics Live: How a Floor Walk Delivered Immediate Impact

The Challenge

A technical team operates in a highly controlled indoor environment, undertaking a combination of intensive screen work and physical tasks involving delicate materials.

Despite having adjustable desks, ergonomic seating, regular DSE assessments and manual handling training, management wanted an independent review to ensure that workstation setups and working habits had not drifted over time.

Our Approach

Osmond Ergonomics & Wellbeing delivered a half-day Ergonomics in Practice Floor Walk, combining:

  • A practical workshop on posture, fatigue and workstation setup
  • One-to-one workstation reviews carried out in the live working environment

Advice was tailored to the team’s specialist equipment, space limitations and physical demands.

The Impact

Out of 14 staff, approximately 50% of workstations were adjusted on the day.

These small but critical changes, including chair height, screen position, and input device placement, immediately reduced strain and improved comfort. The session also refreshed awareness of good working habits, helping prevent the slow return of poor posture that leads to musculoskeletal issues.

Client Feedback

“The session was perfectly pitched for the team. The preparation beforehand made it highly relevant, which is why the team were so engaged.”

Why This Matters

Even in well-managed workplaces, ergonomic drift is common. A simple floor walk delivers quick, measurable improvements that protect wellbeing, reduce injury risk, and boost productivity.

As many services move towards virtual delivery for speed and convenience, this case also highlights the enduring value of being physically present in the working environment. Observing people at work and providing live, individualised feedback allows for nuanced, practical adjustments that simply cannot be replicated remotely.

That’s what makes our floor walking service so valuable and impactful for both individuals and organisations.