A series of stimulating sessions that address topical workplace issues

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Bridging the Gap: How Inclusive Design Is Transforming Engineering for the Disabled Community

In a powerful episode (No. 17) of the Guy Osmond Podcast, Chartered Electrical Engineer and advocate Katy Deacon shares her inspiring journey and unwavering mission to drive inclusive design within engineering, architecture, and technology. As the founder of Towards Belonging Limited, Katy is at the forefront of a movement that connects the lived experiences of disabled individuals with the technical minds designing our world.

“Engineering must serve everyone. Accessibility isn’t a bonus—it’s a baseline.” – Katy Deacon

The Power of Inclusive Design

Inclusive design is more than a buzzword—it’s a necessity. As Katy explains, many built environments still fail to consider the full spectrum of human experience. From inaccessible public buildings to poorly designed digital systems, the oversight isn’t just inconvenient—it’s exclusionary.

Katy’s work advocates for intentionally inclusive systems—spaces that aren’t just compliant but truly usable by all, regardless of ability.

A person in a wheelchair facing an inaccessible building entrance.

Katy Deacon: From Engineering Apprentice to Accessibility Advocate

Katy’s story is one of resilience and reinvention. Beginning her career as an avionics apprentice at British Airways, she quickly made waves, earning top academic honours and being named the IET Young Woman Engineer of the Year in 2006. But when the aviation industry faced setbacks, Katy pivoted into electrical design for buildings, later focusing on renewable energy systems and low-carbon buildings.

Being diagnosed with multiple sclerosis (MS) in 2012 marked a turning point. After years of navigating the world in a wheelchair—and personally experiencing the barriers posed by poor design—Katy was driven to make a difference.

Through her business, Towards Belonging Limited, she now works to ensure that disabled voices are heard in engineering conversations and that inclusive design becomes a foundational standard, not an afterthought.

The Role of Technology and AI in Accessibility

Katy and Guy also explore the emerging role of AI and advanced technologies in designing better, more accessible environments. From smart sensors to predictive analytics in public spaces, innovation is beginning to support inclusion in powerful new ways.

However, Katy cautions that technology must be designed with empathy and diverse input. Without lived-experience feedback, even the most advanced systems can fall short.

A disabled person interacting with an AI-powered device in a smart home setup.
A disabled person interacting with an AI-powered device in a smart home setup.

Towards Belonging: Redefining the Future of Engineering

Katy’s company, Towards Belonging Limited, is not just a consultancy—it’s a mission. It helps bridge the disconnect between disabled communities and engineers by:

  • Facilitating workshops with lived-experience speakers
  • Consulting on inclusive building projects
  • Influencing education and policy within engineering institutions

Her leadership roles as Vice President of the Institution of Engineering and Technology (IET) and visiting professor at multiple universities enable her to educate and inspire the next generation of engineers to design with inclusion at the core.

Final Thoughts: Why Inclusion Is the Future

This blog is a powerful reminder that inclusive design benefits everyone—not just those with visible disabilities. Thoughtful, empathetic engineering improves outcomes for people of all abilities, ages, and backgrounds.

As Katy puts it, “Designing for inclusion is designing for dignity.”

Want to Learn More?

Listen to the full episode of the Guy Osmond Podcast featuring Katy Deacon and be inspired by how inclusive design can shape a better future for all.

Podcast Episode:

Find the conversation here on Spotify or visit our Podcasts page for other platforms.

Learn more at: https://towardsbelonging.co.uk.

Ergonomics Live: How a Floor Walk Delivered Immediate Impact

The Challenge

A technical team operates in a highly controlled indoor environment, undertaking a combination of intensive screen work and physical tasks involving delicate materials.

Despite having adjustable desks, ergonomic seating, regular DSE assessments and manual handling training, management wanted an independent review to ensure that workstation setups and working habits had not drifted over time.

Our Approach

Osmond Ergonomics & Wellbeing delivered a half-day Ergonomics in Practice Floor Walk, combining:

  • A practical workshop on posture, fatigue and workstation setup
  • One-to-one workstation reviews carried out in the live working environment

Advice was tailored to the team’s specialist equipment, space limitations and physical demands.

The Impact

Out of 14 staff, approximately 50% of workstations were adjusted on the day.

These small but critical changes, including chair height, screen position, and input device placement, immediately reduced strain and improved comfort. The session also refreshed awareness of good working habits, helping prevent the slow return of poor posture that leads to musculoskeletal issues.

Client Feedback

“The session was perfectly pitched for the team. The preparation beforehand made it highly relevant, which is why the team were so engaged.”

Why This Matters

Even in well-managed workplaces, ergonomic drift is common. A simple floor walk delivers quick, measurable improvements that protect wellbeing, reduce injury risk, and boost productivity.

As many services move towards virtual delivery for speed and convenience, this case also highlights the enduring value of being physically present in the working environment. Observing people at work and providing live, individualised feedback allows for nuanced, practical adjustments that simply cannot be replicated remotely.

That’s what makes our floor walking service so valuable and impactful for both individuals and organisations.