Podcast Episode 17 – Inclusive Design – Living with today’s shortcomings & inspiring engineers for the future


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Episode Description

In this episode of the Guy Osmond podcast, Guy welcomes Katie Deacon, a Chartered Electrical Engineer and the founder of ‘Towards Belonging Limited.’

Katie shares her mission to bridge the gap between the disabled community and the technical, engineering, and architectural sectors. She discusses her various roles, including her work as a visiting professor at the University of Huddersfield and Aston University and vice president of the Institution of Engineering and Technology (IET).

The conversation covers the importance of inclusive design, the challenges disabled individuals face, and the potential of AI and technology in creating more accessible environments. Tune in to learn about the critical need for accessibility in engineering and the exciting innovations in this field.

Katy’s Bio

Katy Deacon is a Chartered Electrical Engineer, a Fellow of the Institute of Engineering Technology (IET), a wife and a mother of two children.

Katy’s career is a great example of tenacity, resilience and determination. She started her career as an avionic apprentice at British Airways, gaining her first-class honours degree in Air Transport Engineering from City University, London and the IIE Mary George Memorial Prize, awarded to an outstanding engineering apprentice working in the UK.

Difficulties in the aviation industry caused by 9/11 resulted in Katy moving her skills and knowledge to focus on electrical design in buildings. She won the IET Young Woman Engineer of the Year award in 2006. After completing her master’s degree in Advanced Engineering from Loughborough University, she became a Chartered Engineer and adjusted her career to focus on renewables and low carbon buildings.

Her development of the Kirklees and Yorkshire Forward Renewable Energy Toolkit won the NICEIC Energy Efficiency Product of the Year. In the same year, Katy won the WES Karen Burt Award for the most outstanding newly Chartered Woman Engineer of the Year.

She enjoyed designing and project managing the installation of renewable energy systems and managing building energy management systems until she decided to expand her experience in management and leadership. She then changed her focus to advance her management skills, become a leader within a large organisation and develop her experience in information governance and cyber security.

In 2011 she started displaying serious symptoms which were diagnosed in 2012 as multiple sclerosis. After years in a wheelchair, living with the difficulties posed by lack of understanding from engineers and architects in how to build inclusive and accessible environments, Katy now runs her own business Towards Belonging Limited.

Towards Belonging Limited bridges the gap between the disabled community and the engineering community, improving inclusive engineering design implementation, enabling the disabled community to share their experiences of inaccessible spaces and helping engineers to understand the importance of designing for everyone.

Ergonomics Live: How a Floor Walk Delivered Immediate Impact

The Challenge

A technical team operates in a highly controlled indoor environment, undertaking a combination of intensive screen work and physical tasks involving delicate materials.

Despite having adjustable desks, ergonomic seating, regular DSE assessments and manual handling training, management wanted an independent review to ensure that workstation setups and working habits had not drifted over time.

Our Approach

Osmond Ergonomics & Wellbeing delivered a half-day Ergonomics in Practice Floor Walk, combining:

  • A practical workshop on posture, fatigue and workstation setup
  • One-to-one workstation reviews carried out in the live working environment

Advice was tailored to the team’s specialist equipment, space limitations and physical demands.

The Impact

Out of 14 staff, approximately 50% of workstations were adjusted on the day.

These small but critical changes, including chair height, screen position, and input device placement, immediately reduced strain and improved comfort. The session also refreshed awareness of good working habits, helping prevent the slow return of poor posture that leads to musculoskeletal issues.

Client Feedback

“The session was perfectly pitched for the team. The preparation beforehand made it highly relevant, which is why the team were so engaged.”

Why This Matters

Even in well-managed workplaces, ergonomic drift is common. A simple floor walk delivers quick, measurable improvements that protect wellbeing, reduce injury risk, and boost productivity.

As many services move towards virtual delivery for speed and convenience, this case also highlights the enduring value of being physically present in the working environment. Observing people at work and providing live, individualised feedback allows for nuanced, practical adjustments that simply cannot be replicated remotely.

That’s what makes our floor walking service so valuable and impactful for both individuals and organisations.