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Personal Tablet Use for Work – A Pain in the Neck?

This article is aimed at managers in ergonomics, health & safety, occupational health, HR or facilities roles and those who have a general interest in health, wellbeing and productivity.

Tablet computers are everywhere. Although overall sales are currently in decline, the worldwide market for the second quarter of 2015 exceeded 44 million units. Interestingly, the majority of these sales are still to individuals rather than employers.

If this is the case, and your organisation does not provide tablets for employees, surely you have nothing to worry about? There is plenty of evidence that prolonged tablet use brings about musculoskeletal conditions but if, as an organisation, you do not issue them, is there a problem?

I believe this should be a major concern to employers and, potentially, an enormous cause of lost productivity.

Evidence suggests that many people are using their personal tablets for work. Early results from our Tablet Use Survey indicate that nearly 80% of tablets are privately owned but 85% of tablet users are doing at least some work on them. Whether you see it as a duty of care or productivity issue – or both – employers need to be aware of the high levels of tablet use by their personnel. Whether or not you have a BYOD (Bring your own devices) policy, such use is hard to manage or control.

Significantly, nearly half (47%) of the respondents have experienced musculoskeletal pain which they attribute to tablet use. As more young people enter the workplace with a history of tablet and smartphone use in unmonitored environments, it seems likely that this proportion can only increase.

Nearly 85% of survey respondents so far have indicated that they use either a computer or a tablet for certain activities, depending on the circumstances. Anecdotally, we also see the length of time spent on work-related tablet activity increasing as users find more apps and become more familiar with their tablet. I have said many times that the ergonomics issues relating to tablet use today are similar to the situation we faced with laptops twenty years ago. For example, only about 10% of respondents ever use a separate keyboard.

My purpose here has been to give an early idea of the key indicators and food for thought about the potential issues. When we publish the full results, I shall be providing further comment as well as more ideas about what I think we need to do about the explosive growth in tablet use.

Ergonomics Live: How a Floor Walk Delivered Immediate Impact

The Challenge

A technical team operates in a highly controlled indoor environment, undertaking a combination of intensive screen work and physical tasks involving delicate materials.

Despite having adjustable desks, ergonomic seating, regular DSE assessments and manual handling training, management wanted an independent review to ensure that workstation setups and working habits had not drifted over time.

Our Approach

Osmond Ergonomics & Wellbeing delivered a half-day Ergonomics in Practice Floor Walk, combining:

  • A practical workshop on posture, fatigue and workstation setup
  • One-to-one workstation reviews carried out in the live working environment

Advice was tailored to the team’s specialist equipment, space limitations and physical demands.

The Impact

Out of 14 staff, approximately 50% of workstations were adjusted on the day.

These small but critical changes, including chair height, screen position, and input device placement, immediately reduced strain and improved comfort. The session also refreshed awareness of good working habits, helping prevent the slow return of poor posture that leads to musculoskeletal issues.

Client Feedback

“The session was perfectly pitched for the team. The preparation beforehand made it highly relevant, which is why the team were so engaged.”

Why This Matters

Even in well-managed workplaces, ergonomic drift is common. A simple floor walk delivers quick, measurable improvements that protect wellbeing, reduce injury risk, and boost productivity.

As many services move towards virtual delivery for speed and convenience, this case also highlights the enduring value of being physically present in the working environment. Observing people at work and providing live, individualised feedback allows for nuanced, practical adjustments that simply cannot be replicated remotely.

That’s what makes our floor walking service so valuable and impactful for both individuals and organisations.